RE: PDSA, PDCA, SPDA, etc

["Peter Collis" <P.Collis@leeds.ac.uk>]

Cliff

Very many thanks for this posting, and for the reminder about the work
being done by Christensen and Carlile.

I have been a little frustrated by some recent postings worrying about
the definition of "scientific", as I do not myself see management as a
science, but rather more as an art, layered above a systematic approach,
precisely because we are dealing with people, not machines.  

I run an undergraduate programme, "Managing Performance", for people
wanting to work in the creative and cultural industries.  We use
Deming's philosophy as a theoretical underpinning, with PDSA as a
practical framework on all project work, and I shall certainly be
slotting this article into an early session.

Peter

Peter Collis
Director of Learning and Teaching
School of Performance and Cultural Industries
University of Leeds
Bretton Campus, Wakefield, WF4 4LG
p.collis@leeds.ac.uk
011 33 43 90 25