Re: Charts for CEO's

["Robert Bacal" <rbacal@escape.ca>]

On 30 Apr 99 at 16:05, den.list@deming.ces.clemson.e wrote:


>  Do managers even WANT data presented in a clear manner that will
>  help them make appropriate decisions? >>
> 
> Great input! My own experience is that, "NO! The vast majority of
> managers do NOT want data presented in a clear manner, especially
> with control charts, as:
>  a. they haven't got a clue as to what the chart really means,
>  b. their "sense of importance" will not let them admit that "they
> don't know," and
>  c. they have already made their decision and want no part of data
> that might indicate a different course/decision is more desirable."

This "analysis" I think, is VERY unfortunate because it demonstrates, 
in my view, a general lack of effort in understanding they WHY'S and 
the issues facing real managers every day.

It's also an exceeding poor way to characterize those that we might 
wish to communicate WITH (NOT AT). I would suggest that the 
kind of characterization regarding b) above is one reason why 
it is likely that the doors will continue to be slammed in the 
faces of those with those attitudes.

Perhaps a mirror is important regarding the "sense of importance" if 
we are to be perceived as at all relevant to managers.

 
Robert Bacal, author of PERFORMANCE MANAGEMENT,(McGraw-Hill). Details at 
http://members.xoom.com/perform and http://members.xoom.com/cooperate.
"Performance management - about people and creating success"=
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