Re: 6 Sigma as a cargo with many fires

[demingtw <demingtw@ms17.hinet.net>]

William J. Latzko wrote:
> I am fully convinced that Bill Scherkenbach is right when he speaks of the
> need for emotional change. My, what I thought was tongue in cheek,
> suggestion has gotten more response on the DEN and back channel than it
> deserves. My discomfort is not with the run-of-the mill managers but with
> the potential for damage that can result when great expectations are not
> fulfilled. I see this whole area following the "Path of Frustration"
> deliniated by Deming on page 322 on in "Out of the Crisis". If that
> happens, these run-of-the mill managers will not blame their lack of
> understanding or misapplication for the failure but will discount the all
> theories related to quality and survival. Remember Quality Control Circles
> as applied in the US?
> 
>
Years ago I pointed out to Ken T. Delavigne that for *cargo cult*, we
need to go to the sociological studies and the *barbarians* have their
*science*. He replied that cargo cult is a bad science.My point was
cargo cult is very human. And it might be caused by the most
under-developed country trying to repackage Japanese arts and resell
their management style as a management science to other countries with
brand name called Shewhart's legacy.

I worked for Motorola before and know many people got their
*black-belts* but I din't know that the package is quite sophiscate now.
Congratulations for the new cargo.It makes most consulting companies
*stay in the business*.

But Bill should also remind us the re-birth of a star with a name like 6
Sigma or PPB or others will like one of Deming's most favorable figure:
Plot of the number of fires per month in a business establishment.( p.
324 of OOTC and other places in TNE, Deming's paper...)

Many people may believe Shewhart's(and Deming's) thinking that
statistics is a scientific way of looking at the universe. I think the
fires inside the cargo are not too many. Or they are too common?

Even someone makes some cases of this new path of frustration into
*examples of costly misunderstanding*, the fires will have their new
phenixes.

Bill, you came from banking and you should heard about creative
accounting(in OOTC also).

A consultant always carrys a briefcase with many cargoes.Now you might
know the unknown *fire sermons* in my website.

Hanching Chung
http://www.deming.com.tw
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