Re: Network Engineer Bonus Program

[Jack Zigon <jack@zigonperf.com>]

On 5/4/99 12:34 AM, Steve Setherell at shw12345@aol.com said:

> Or have a meeting and ask them how to fix it?  Or cut it out and have a 
>meeting with them to identify the top three things that would help them to 
>deliver a better (service) product to the customer? Or...?

Steve,

If the reward is producing the wrong result, change the reward system. 

Explain to the engineers that the system isn't working. Work with them to 
define the customers' expectations and develop a way to measure this 
satisfaction. Work with the engineers to identify what they could do 
individually and together to deliver a better service product to the 
customer. 

Tie the bonus dollars to the new measure (or a combination of measures).

  Jack Zigon                      Email: jack@zigonperf.com  
  President                   URL: http://www.zigonperf.com  
  Zigon Performance Group               Voice: 610-891-9599  
  PO Box 520                              Fax: 610-891-9055  
  Wallingford, PA 19086-0520 USA       Orders: 800-244-2892
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