Deming and the Deming Prize

[Jim Clauson <jim@jclauson.com>]

The following message from Hakan Sodersved was originally sent 21APR99 -
but we have had problems with it -- so I am forwarding a new copy to the
DEN:


There is a lack of knowledge in Western Quality Prizes (just one
winner/segment, artificial lack of talented people) and ISO systems
thinking
(conformance).
This may be proven by the findings of our professional statistician Dr.
W E
Deming. (Though, anything may be good in it's own context.)
One winner at a time belongs to a Tayloristic view of life. Many winners
at
a time belongs to a democratic view of life.

We should consider the large aim of getting most prosperity to all human
beings by optimisation of global systems.
We do not optimise systems by appointing winners day by day, year by
year.
This is suboptimisation of systems.
Quality Prizes in Japan are given in a more democratic way (prizes to
more
than one "winner" in each segment) - thus less harmful.

Even so, Dr. Deming did not support the procedures on Quality Prize
evaluations.
Evaluation leads to ranking. Ranking to win-lose. Win-lose to lose-lose.
We
all lose.
Measurement with statistical methods within the system and it's
interactions
with the system boundaries are preferable.
I would prefer that we discuss this significant matter before we proceed
"beyond Deming".

Increasing the level of quality knowledge for most individuals in a
system
or a process is more important,
from my point of view, than focus on a small fraction of persons writing
a
Quality Prize Application Report. If all persons
in a system/process increase their knowledge level, the system will
perform
it's aim better. The flow will be smoother. Less re-engineerings.
More innovation. Everybody more committed. The customers will notice a
real
difference.

On ISO 9000 Dr. Deming said in London in his Four Day Seminar 1990:
"It may be a good start", but later:
"How do you think that is going to produce quality? How could you let
that
go by, now we all suffer. Who are the victims? We all are."

The lack of need for statistical methods in the new proposed "ISO 2000"
standard
shows the long way we have to walk in developing rational quality
thinking.
How can we develop quality and apply continual improvement effectively
without
studying interactions within and between supplier and customer systems
as
functions in time?

hakan.sodersved@expira.se
Expira AB
Process & Quality Management
Bjornidegrand 3
SE-162 46  VALLINGBY
SWEDEN

Tel +46(0)8-739 10 70 Fax +46(0)8-739 10 72
Mob phone +46(0)70-556 33 45
http://www.expira.se
[[END forwarded message]]

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Jim Clauson					  jim@jclauson.com
Breakthrough Systems    		   http://www.jclauson.com	
http://www.handtech.com/tcweb/breakthrough			
"Fo byd ben byd bont" Who would be a leader must first be a bridge
Online resume: http://jclauson.com/urez.htm 
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