Re: My thoughts after 6 sigma conference

[Roger Key <roger.key@onet.co.uk>]

Seeing the below reminds me of a favorite comment of Mathew Pitt, a
consultant neurophysiologist and deep thinker - and applier - of WED
teachings.
He asks would you prefer a poor system that requires brilliant people to
get anything out of it, or a brilliant system that anyone can use.  No
matter how good the people are and how profound their knowledge is, if the
system stinks the customer receives poo.  Well packaged poo, poo with
customer awarness and care but poo never the less.
Quality people in a poor system get hacked of and leave, either the system
totally or their commitment, knowledge and motivation stays in bed.


> GrantBlair@aol.com wrote:
>> It's the quality and knowledge of the people using
>>the system that guarantees success, not the quality of the system.
>>
>
>Your statement seems to contradict both Deming and Systems Theory.  I am not
>in a position to judge 6 sigma but speaking of any system, do you think that
>a bad system used by good people with good intentions guarantees long term
>succes?
>
>Thanks.
>
>Humberto.
>humbertos@gua.net


Roger C. Key
Prescient - The Whole as One
roger.key@orangenet.co.uk
(44) 01639 871062
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