Re: TQM and Knowledge Management

[TQNELSON@aol.com]

In a message dated 6/2/99 3:27:29 AM Pacific Daylight Time, anas1@hol.gr 
writes:

<< Are there any differences between the theory and practice of knowledge =
 management and the theory of TQM, as expressed by Deming and Juran >>

Considerable differences. One of the best sources for a "quick" view of 
Knowledge Management is the Knowledge Management Journal at:
http://www.kmmag.com/
where you can access current and previous issues, articles, etc..

Much positive can, IMO, be said about KM, but it is not a substitute or 
"improvement" on WED's teachings or theories. Most especially it divides its 
subject focus into 5 subcategories: 1. Technology,
                      2. Industry,
			    3. Strategies,
		          4. Organization, and
		          5. Process, 
which, on examination, both individually, and in sum, fall far short of the 
SoPK, beginning with missing some of the critical, relational elements of 
WED's Knowledge of Systems.

It does, however, offer an extreme improvement in the tools and procedures 
that can be used in developing a further understanding and appreciation of 
the SoPK. Likewise, IMO, it can be used by a leader with PK, to lead others 
to an appreciation of WED's approach as the next needed phase in KM.


Del Nelson
American River College

When "We, the People..." have been replaced
by dollars, profits, and greed,
It is time to start over
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