RE:Communication Failure and the application of 85-15 to 97-3 %

["Pat Reid" <pat_reid@x400.icl.co.uk>]

FVoehl(a)aol.com wrote:
>........  One of Juran's 
>key conclusions, that was also embraced by Deming, is that *Communication 
>Failure* often plays a leading role, especially where there is an apparent 
<<snip>>
>
Perhaps we should all be encouraged that the current draft of ISO9001:2000 
includes in Clause 5.4 Policy:

Top management shall eatblish its quality policy and ensure that it:

d) is communicated, understood and implemented throughout the organisation;

as well as Clause 5.6.4 Internal Communication:

The organisation shall establish and maintian procedures for internal 
communication between the various levels and functions regarding the quality 
management system and its effectiveness.

Not perhaps earth shattering, but definitely, when allied to the new emphasis on 
continuous improvement, and the real efforts to ensure that 'top management' 
are required to 'walk the talk', a step in the right direction.

Pat Reid
Quality Manager, TranSys Project
pat_reid@x400.icl.co.uk
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