Re: Control charts step by step

[Hanching Chung <demingtw@ms17.hinet.net>]

Steve Edwards wrote:
> 
> Sometime in the not too distant future I will have to run a small hands-on
> seminar on making control charts.  The participants will likely have had no
> background in statistics and may not even have had much in the way of
> tertiary education but will be intelligent, able and interested.
> 
> Can anyone point me towards some really good step-by-step (with examples)
> instructions I might be able to work from?  This could be in one or more
> texts.
> 
>
I recommand Fourth Generation Management as the starting point of
learning.
I also asked all the students practice 'it' with their own set of data
from their ordinary life. We din't have great report like Patrick Nolan.
I also asked the students to  plot my website visitors counts and advise
from customers' satisfaction point of view or Kano model. In our case
here, every classroom might have their homepage but the counting is only
the beginning of learning.

Hanching Chung
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