Re: Sides to the Deming Practice

[Alan Mossman <alanmossman@compuserve.com>]

Further to my note of  21 June

I have jsut been discussing a project with a colleague and it occurred to 
me that BPR has often failed precisely because it has ignored the lessons 
of the British Coal Industries case.

It has often been an elegant technical solution that has ridden 
rough-shod over the social and psychological needs of the people involved.

By involving all those affected, and incorporating the bouncing ball, 
aapproaches like Real Time Strategic Change, Lean and so on offer us ways 
to make step change that are congruent with the Deming Management Method.

with best wishes

Alan Mossman  <mailto: alanmossman@compuserve.com>
19 Whitehall STROUD GL5 1HA UK   01453 765611  fax: 01453 763083
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