VB: Efficient understanding of communication (Unformatted)

["H Sodersved" <info@expira.se>]

I want to give support for Jean-Marie Gogues input on written messages:

Dr. Siv Their, active researcher at the Helsinki University Pedagogic Institution last 15 years gave me the proportion ratios below.
The verbal reflections are partly my own experinces.

1. Only a 7 % quarantee may be given (Mehrabian's research) for a written message to be received with intended purpose.
2. The voice that may be varied in at least three (vectorial, orthogonal?) dimensions (according to Mehrabian) 
is appointed 38 % of interpretation of the message. (1. voice amplitude, 2. speed, "rapidness" of spoken words and 3. voice pitch)
(Finnish and German spoken with low "base" voice pitch and little modulation, Swedish and British English spoken with a lot of modulation of high voice pitch)
3. The personal self is given 51 ... 64 % of the coded message and it's interpretation. (visual expression, body language, psychic control of other person)
(Americans use body language and face expressions to a large extent. The French might be world champions in gestures, at least in the traffic of Paris!?).

The teamwork interaction on higher quality levels occurs in my view at the "third physical level" in live meetings. The teamwork explained by "quantum physics" models by Dr. Dana Zohar, UK also supports this thesis.

So I am very much inclined to support Jean-Marie Gogue's presentation. My own experience from Email and written presentations the last 4 years also supports
this. Response rate on market pamphlets was at best around 0.5 to 2 % some years ago. Now when we have a buyer's market in almost any field,
the response rate is much less. We produce paper printing in four colors as never before in history. My experience is that when I take time to meet my customer, I mostly get an order with me from the visit, appr. yield of 90 %. My interest in the Deming philospohy was much higher when I had regular contact with Deming in person, BDA in UK and other "interesting" DEN-persons.

Today I have much more written data (Emails) on Deming subjects but concentrating and understanding the contexts of different DEN posts, the background of the author etc makes a deeper understanding less probable. The discussion seems to diverge rather than converge on certain subjects.

This "thinning effect" of knowledge in such a serious area as the Deming Philospohy of Quality is not all positive to me. I would be glad to hear other international responses on this. The lack of cross-linguistic DEN-member's interest in taking repetitive part in a DEN subject discussion might be a sign of this phenomena.
The more obvious reason might yet be people's available time.

Greetings from a Nice Summer in Stockholm, Sweden

hakan.sodersved@expira.se
Expira AB
Process & Quality Management
Bjornidegrand 3
SE-162 46  VALLINGBY
SWEDEN
Tel +46(0)8-739 10 70 Fax +46(0)8-739 10 72
Mob phone +46(0)70-556 33 45
http://www.expira.se
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