Re: Knowledge Loops

[TQNELSON@aol.com]

In a message dated 07/31/1999 10:30:59 PM Pacific Daylight Time, 
SOPKrules@aol.com writes:

<< I am certain the loops you speak of closing and the ones I refer to are 
 different. 
 ... The loop I speak of is the one that is kicked off by preparation 
 that leads to a request, the negotiation that leads to a promise against the 
 request, the performance that leads to a declaration of completion and the 
 acceptance or assurance that takes place that leads to a customers 
 declaration of satisfaction. >>

Sorry, no difference detected. The process not only can diagram the 
"loop"/process, and its subprocesses, but forces operational definitions for 
all terms (define "request," i.e., what are its component parts and the 
relation between them and each other). It then examines each step in the 
process with the 5 W's and an H (Who does this, what is the intended output, 
why is that contributing to the aim of the system, where will this be done, 
when will it be done (started/ended), and step by step, how will it be 
accomplished. Valid for ANY system/process, at any level.

Del Nelson
American River College

When "We, the People..." have been replaced
by dollars, profits, and greed,
It is time to start over
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