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Re: Deming for Hoteliers (?)

Subject: Re: Deming for Hoteliers (?)
From: Myron Tribus <mtribus@hawk.prod.itd.earthlink.net>
Date: Thu, 5 Aug 1999 09:03:37 -0700

The experieces of the Ritz Carlton, as reported in connection with the
Malcolm Baldrige reports, provides an exemplary case of quality in hotel
management.
Myron Tribus
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