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Re: Deming for Hoteliers (?)

Subject: Re: Deming for Hoteliers (?)
From: "Bill Scherkenbach" <bill@scherkenbach.com>
Date: Fri, 6 Aug 1999 09:44:22 -0400

I really enjoy staying at the Ritz.  But we had Horst give a talk at GM and
he really triggered my snakeoil alarms.  Having said that, and upon
reflection, his approach is very much on the Emotional frequency.  This can
be very effective and reach many people, but not all people, all the time.
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References:
- Re: Deming for Hoteliers (?)
  - From: Myron Tribus <mtribus@hawk.prod.itd.earthlink.net>

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