Re: What is quality?

[Myron Tribus <mtribus@swan.prod.itd.earthlink.net>]

When discussing professional services, it seems to me useful to think of
quality on two levels:
1. Professional level
2. Customer level

By professional level I mean the judgements which can only be rendered by a
qualified professional.
	Are the lab data of high quality?
	Was the diagnosis done in a quality way?
	Were the procedures used consistent with up-to-date knowledge?

By customer level I mean the judgements the customer can make
	Was the professional responding to the customer's needs?
	Did the service 'fit'?

Myron Tribus,  350 Britto Terrace,  Fremont, CA 94539
Phone:(510) 651 3641  Fax:(510) 656 9875   e-mail: mtribus@earthlink.net
The only things you can learn are the things you do not already know.
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