Check out Performance Improvement--James Harrington

[TQNELSON@aol.com]

This article is well worth review as it reflects the gradual move to SoPK, 
shifting from a parts focus of the statistical tools to a system focus (and 
system aim). It also mirrors WED's "The most important things cannot be 
measured." 

Del Nelson
American River College

http://www.qualitydigest.com/july99/html/body_perfrmnce.html
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