Re: The most important things --- measured.

[Bob Clements <clementz@kos.net>]

Let me refresh the citation for you, John:

>From Townsend and Gebhardt, "Quality In Action," p159:

"When you can measure what you are speaking about, and express it in
numbers, you know something about it; but when you cannot measure it,
when you cannot express it in numbers, your knowledge is of a meager and
unsatisfactory kind: it may be the beginning of knowledge, but you have
scarcely in your thoughts, advanced to the stage of science."

			--William Thomson, Lord Kelvin
			  Popular Lectures & Addresses [1891-1894]


"If you don't know where you are going, you migh end up someplace else."

			--Lawrence Peter [Yogi] Berra


Axion #63  One of the absolutes of quality is that you can't manage what
you can't measure. Measurement tells you where you are and where you are
going.
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