Re: 14 points & Baldrige criteria

[demingtw <demingtw@ms17.hinet.net>]

Please try the following ones as the first steps,( I think papers are
available in various journals too.)

L Dobyns and C. Crawford-Manson, Thinking about Quality, Times Books.
W. W. Scherkenbach, Deming's Road to continual Improvement, SPC Press.
M. S. Heaphy/G. F. Gruska The Malcolm Baldrige National Quality Award,
  Addison-Wesley

Best wishes,

Hanching Chung
http://www.deming.com.tw
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