Re: Deming's 14 points

[TQNELSON@aol.com]

In a message dated 10/2/1999 11:51:46 AM Pacific Daylight Time, 
FVoehl@aol.com writes:

<<  read Mary Walton's book:  *Deming Management at Work* which 
 documents how four companies implemented the Deming method and his 14 
points..
  >>

As one of the people referenced in the cited text (pp 223-225) I can hardly 
(blush) disagree. 

I would also recommend:
a.  familiarization with Walton's first text, The Deming Management Method, 

b. get/review The Deming Video Library by CC-M 
(http://www.cc-m.com/Library/Library.html),

c. review information from/the content of the Deming Institute 
(http://www.deming.org/), 

d. review, of course, the documents on our own DEN (*) 
http://deming.ces.clemson.edu/pub/den
 
e. get/review Bill Sherkenbach's GREAT CD-ROM, "Breakthrough Performance" 
 http://www.scherkenbach.com

Use these to lead "the top" (for unionized organizations this MUST include 
both organizational and union leadership/officers [more on that at another 
time]) to "buy in" (and I mean all the way). 

Then have "the top" use them to effect organization wide transformation by 
LEADING (you, unless you are "the top," can facilitate but NEVER lead these) 
presentations, workshops and dialogues on EACH of the subjects/ works across 
the organization (ALL managers/union officials, at EVERY level, any 
exemptions = failure). The purpose is to use the technique of dialogue to let 
the all people involved to begin the journey to Profound Knowledge, and, 
themselves, "bring forth"/develop the plan needed to implement the Deming 
approach in "THEIR" organization. (Without such "tailoring I can predict 
failure every time, "You can't copy.")

Del Nelson
American River College

When "We, the People..." are replaced
by dollars, profits, and greed,
It is time to start over

(*) Moderator's Addition:  The DEN web site contains over 800 files and papers
from Tom Glenn's original BBS system, 4 years of archived DEN list messages
sortable and searchable, as well as many recent papers and essays.  In addition\
the Clemson CQI site where the DEN is hosted also has a great archive on tools
and software.

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