Re: AU Deming Center Research

[DANSWART@aol.com]

In a message dated 10/9/99 1:09:29 AM Pacific Daylight Time, 
lquick@admin.aurora.edu writes:

<< We are especially seeking to identify those organizations that have 
realized substantive improvements in areas such as quality, productivity, 
customer satisfaction, employee morale, harmony with the surrounding 
community, and long-term ROI. >>


I am currently reading a book, "Free, Perfect and Now" (0-684-85022-2) 
wherein Robert Rodin (CEO of Marshall Industries) describes his successful 
attempts to transform Marshall into a Deming organization.

Dan
danswart@aol.com
"If you know better, then you have an obligation to lead.  Don't give up." -- 
Myron Tribus

[Moderator's Note:  Rob Rodin has joined the Deming Institute Board as a trustee
and is being "pursued" by most Deming conference organizers. ]
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