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STUDENT REQUEST: Voice of the Customer

Subject: STUDENT REQUEST: Voice of the Customer
From: bowlinge@msn.com
Date: Fri, 26 Nov 1999 10:15:20 -0500 (EST)
Cc: bowlinge@msn.com

[ Non-subscriber request - please copy bowlinge@msn.com on responses ]

Why is the "Voice of the Customer", internal and external, an important concept? 
Message posting through the Clemson CQI Web Server.
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Follow-Ups:
- Re: STUDENT REQUEST: Voice of the Customer
  - From: "Malcolm Macpherson" <macalex1@xtra.co.nz>
- Re: STUDENT REQUEST: Voice of the Customer
  - From: David Kerridge <dfk@mwfree.net>

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