RE: STUDENT REQUEST: Voice of the Customer

[Hamilton John TSgt 17TRW/MO <John.Hamilton@goodfellow.af.mil>]

As an educator, I prefer to reflect that question back to you.  Why do you
think the customer is so important?  How do you feel, as a customer, when
you get poor service or an inferior product?  And what do you do about it?
And what kind of effect will this have on the company?  

What kind of effect does it have on you within the company when a coworker
doesn't give you the information you need to get your job done?  You still
have to report your progress to your supervisor.  What are you going to do?
Say, "It's not my fault, Jimmy in engineering didn't give me the ball so now
I can't play."?  How would this make you feel?  What do you think is going
on in this company since everyone is like Jimmy and no one is worried about
the other person, only themselves.  Perhaps even sabotaging others efforts
so they look better or have the opportunity for advancement?

Answer your own question.  You know the story.  It's simple really.

TSgt John Hamilton Jr
17 TRW/MO
Goodfellow AFB, TX
john.hamilton@goodfellow.af.mil
477-5132
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