Course Calendar for the Association for Quality and Participation AQP Educational Department, 801-B West 8th Street, Suite 501, Cincinnati, OH 45203-1607. Professional Achievement Recognition System (PARS) Beginning in January, 1994, AQP will introduce the Professional Achievement Recognition System (PARS). PARS allows quality and participation practitioners to gain recognition for the knowledge, experience and accomplishments they have already attained and to develop a plan for career growth in the future. AQP has established the process, tools and materials to allow professionals to determine where they are on their journey to improved quality and participation. The PARS program resulted from AQP's extensive research into the field of quality and participation. Our two-year research study allowed us to identify the 12 knowledge, skills and abilities practitioners say are crucial to their success. With these areas identified, it then became possible to create a program to identify different achievement levels. Why Aim For PARS Recognition for achievements is not only self-motivating, it is a way of letting co-workers, clients, and supervisors know the extent of the practitioner's accomplishments. PARS was established to enable people in the field of quality and participation to demonstrate what they know, what they can do, and what they have achieved. PARS Level I The Level I program is open to anyone involved in guiding their workplaces through the application of quality and participation principles. Level I achievement means the professional has more than mastered the basic quality and participation knowledge, skills, and abilities and has used them to impact his or her work and organization. PARS Level II The Level II program is for those who have focused their careers and formal work roles in the quality and participation field. Level II is designed to recognize the increased specialization and experience of practitioners in a variety of roles such as facilitators, quality trainers, employee involvement managers and internal and external consultants. People striving for Level II recognition will have completed the Level I program and continued to expand their abilities, roles and achievements in the field. AQP is currently in the process of developing a Level III program for those practitioners with even more expertise in the quality and participation field. The PARS achievement levels are based on a series of activities by which professionals can select the best way to demonstrate their accomplishments. PARS is not based on examinations or tests but rather on self-reporting, personal growth and development, and satisfied internal or external customers. The candidate chooses coaches to verify his or her progress. Upon achieving each level of recognition the professional will receive a special award and certificate to mark the accomplishment. It's time to get the recognition you deserve and to continue your education and personal growth. Call (513) 381-1959 for further information. On-Site Training As the business world continues to change at an ever increasing rate, effective training is the key to keeping pace. But with limited training and travel dollars, businesses are finding themselves hard-pressed to provide the training necessary to create a high-performance workplace and to make their participative programs effective. That's where AQP comes in. AQP's education courses can be brought to you and can be tailored to meet your organization's specific needs. Our expert faculty has provided training for industry leaders such as Exxon, AT&T, Eastman Kodak and Weyerhaeuser. With a specially customized course, your employees will have the advantage of learning how to apply the latest theories and practical solutions to their specific jobs. - You will save money by not having to pay travel and living expenses for course participants. - All of the participants within your organization can experience the course at the same time assuring that all your key personnel receive the necessary training simultaneously. - You can schedule the course when it's convenient for your organization, rather than waiting for the course to be offered in a city near you. - You can customize the learning to meet your organization's specific needs. - You can bring an entire quality and participation curriculum to your workplace. Make on-site training part of your organizational training plan by calling (513) 381-1959 to receive further information. Let AQP help you meet all your training needs. On-Site Courses Advanced Facilitator Development Basic Facilitator Development Benchmarking The Changing Role of the Manager Design and Implementation of Self-Directed Teams, Manufacturing Design and Implementation of Self-Directed Teams, Service Designing Alternative Compensation Systems Influencing Skills ISO 9000 Auditor Training ISO 9000 Overview Leading Employee Involvement Malcolm Baldrige National Quality Award Self-Assessment Management's Role in the Self-Directed Workforce Managing the Change to Total Quality Managing to Keep the Customer Presentation Skills for Employee Involvement Teams Quality Function Deployment Process Improvement Through Work Redesign Team Rewards and Recognition Working with Unions to Build Employee Involvement Basic Facilitator Development Non-member $1,295 Member $1165 Course Description In this course, the cornerstone of AQP's education curriculum, new facilitators will learn a process for guiding groups through problem-solving and decision-making steps. As organizations move toward team-based environments, their employees must have an understanding of how teams work and how they can complement the overall quality and performance goals of the organization. Participants in this four-day course will gain an understanding of group dynamics and how they affect teamwork. They will learn skills to increase the effectiveness of team members including communication and conflict resolution techniques and will learn how to develop the roles of team leaders. Using a train-the-trainer model, new facilitators will come away with the confidence and skills to be effective employee involvement leaders. Who Should Attend This course is designed for beginning facilitators and employee involvement and quality coordinators responsible for training and developing teams and managers. Course Attendees Will Learn How To 1. Use problem-solving tools such as decision trees, root cause analysis, solution selection and more 2. Utilize the interpersonal skills needed to manage team dynamics 3. Conduct effective team meetings 4. Evaluate the success of meetings 5. Develop awareness of their strengths and weaknesses as a facilitator 6. Train others in problem-solving processes Course Format This courses uses a train-the-trainer format, small group practice exercises, self and team assessment and evaluation tools, case studies, and team-building activities. Practical Results Course attendees will come away with the skills needed to be an effective facilitator as well as tools for training others in the facilitation process. Instructors Harold Kay, Judy King, Gail Morgenstern and Joseph Reres Dates and Locations June 6-9, Minneapolis, Judy King July 25-28, Seattle, Joseph Reres Advanced Facilitator Development Non-member $995 Member $905 Course Description This three-day course is designed for experienced facilitators and assumes a knowledge of basic problem-solving tools and techniques. Advanced facilitators will have an opportunity to refine their skills and receive feedback on an individual basis from their peers and the course instructor. Attendees will learn how to be successful coaches and mentors and how to create and link teams effectively. Participants will hone their problem-solving skills and gain a better understanding of how to effectively manage participation through personalized feedback designed to take them to the next level of development. Who Should Attend This course is designed for team leaders, trainers, internal consultants, supervisors and managers. This is an advanced course and participants should already have an understanding of the team problem-solving process and some experience in facilitating teams. Course Attendees Will Learn How To 1. Be an innovator 2. Influence change 3. Facilitate and support teams 4. Educate and train people 5. Promote quality and participation Course Format This course is broken into four modules: Influencing Change, Facilitating Teams, Training People, and Promoting Quality and Participation. For each module, the participants will, individually or in teams, analyze a case study and develop an approach to address the issues and challenges presented in the case; participants will present their selected approaches to the class and the instructor as if they were managers; and after each presentation, the class will provide feedback on techniques used, approaches taken, and opportunities for improvement. Practical Results Each participant will develop a personal action plan to implement upon returning to work. Three months after completion of the course, the instructor and a fellow classmate will follow up with each participant to review how the new skills are being used. Instructors Wes Johnson and Joseph Reres Dates and Locations June 15-17, Dallas, Joseph Reres August 24-26, San Francisco, Wes Johnson INFLUENCING SKILLS Non-member $695 Member $625 Course Description This is a course for anyone who wants to have a greater impact on their organization. During this two-day course, attendees will learn key principles of influence and how these principles influence their ability to transform their organizations and increase their effectiveness within the organization. Participants will learn how to influence others by enhancing their interpersonal skills and will learn the dynamics and importance of inspiring trust at all levels of their organizations. They will gain the knowledge needed to manage complex organizational dynamics to achieve the greatest impact in their positions. Who Should Attend This course is highly recommended for facilitators, change agents and internal consultants. Course Attendees Will Learn How To 1. Assess the importance of organizational trends which drive the need for influence skills 2. Identify the origins of influence 3. List the six principles of influence 4. Review the six principles of influence as they occur in everyday life 5. Evaluate the three ways influence is demonstrated 6. Discuss the ethical use of influence 7. Develop strategies for the use of each of the six principles of influence 8. Apply the six principles to current issues or challenges 9. Recognize how individual feelings and styles affect the use of influence Course Format Through lectures and discussions with the instructor and their peers, course participants will understand how to apply the lessons learned to real life challenges they are facing in their organizations. Practical Results Participants will work on a back-home issue in which their ability to influence change has been a problem. Interactive exercises will be used to help attendees formulate an action plan to take back to their workplaces. Instructor Mary Ellen Collins Dates and Locations May 12-13, Chicago June 21-22, Seattle August 2-3, Kansas City, MO PROCESS IMPROVEMENT THROUGH WORK REDESIGN Non-member $695 Member $625 Course Description This two-day course focuses on process improvement and how those improvements lead to new tasks for individuals and teams, as well as new opportunities for customer involvement. Attendees will learn how to use process improvement tools to document and change existing processes as well as the leadership skills needed to initiate and manage the changes that come with process breakthroughs. This course will also show attendees how to integrate process improvement with quality management and work redesign efforts within their organizations. Who Should Attend This course is designed for managers, supervisors, facilitators and leaders of cross-functional process improvement teams. Course Attendees Will Learn How To 1. Develop a roadmap for initiating and following up on process improvement activities 2. Use process improvement tools to understand, document, and stabilize work processes before redesign efforts begin 3. Build a customer-supplier chain 4. Focus work teams on daily management goals 5. Build continuous improvement processes as a result of work redesign Course Format and Results Through simulations, case studies and other activities, attendees will be able to return to their organizations and implement process improvement activities and work redesign efforts. Attendees will also have the skills to breathe new life into existing total quality activities and to focus existing activities on process improvement and performance. Instructor Paul Tolchinsky Dates and Locations February 1-2, Amelia Island, FL June 2-3, Philadelphia THE CHANGING ROLE OF THE MANAGER Non-member $995 Member $905 Course Description As organizational structures become less hierarchical managers must move from a "do and tell" mode to an "ask, inspire and influence" mode. Identifying and embracing these new skills will allow managers to increase their effectiveness as both team builders and systems designers. Making the transition, however, can be difficult. This three-day course will help managers meet the challenge of leading in a participative work environment. Participants will learn how to examine organizational issues in order to provide vision, gain commitment and promote a total quality atmosphere within their organizations. Attendees will take home specific skills and techniques to deal with the complicated and critical changes that are a part of the transformation of their organizations. Who Should Attend This course is designed for first-line and mid-level managers and quality and participation professionals such as trainers and internal consultants. Course Attendees Will Learn How To 1. Identify the skills, systems, and processes needed to build a participative work environment 2. Recognize issues and strategies involved in work redesign 3. Negotiate across organizational boundaries 4. Resolve conflicts 5. Develop teams and teamwork 6. Allow others to self-manage 7. Manage personal and organizational resistance to change Course Format and Results This course uses case studies, self-assessment tools, videos and role playing. Practical Results Course attendees will develop a roadmap for team development and a better understanding of how to manage their own change and that of others. Instructors James Rollo and Susan Resnick-West Dates and Locations April 27-29, Cincinnati, James Rollo June 8-10, Baltimore, James Rollo July 20-22, Seattle, Susan Resnick-West DESIGN AND IMPLEMENTATION OF SELF-DIRECTED TEAMS Non-member $995 Member $905 Course Description AQP's popular course on self-directed teams is now available for individuals in both service and manufacturing sectors. Each type of organization has its own unique challenges, issues and needs. Attendees will learn the characteristics and responsibilities of self-directed teams, the various roles required and the tools needed for effective team leadership. Participants in this three-day course will gain an understanding of the real world complexities and benefits of implementing self-directed teams in their organizations. They will delve into the basic strategies of team organization, understand what training is required and learn how teams can affect true internal change. Who Should Attend This course is designed for individuals who are planning the transition to self-directed teams within their organizations and for those who will be managing self-directed teams. This includes plant managers, operations managers, front-line supervisors, human resource managers, internal trainers and consultants, and union officials. Course Attendees Will Learn How To 1. Transition their organizations to teams in a systematic way using a step-by-step process 2. Understand the complexities involved in this transition and how to manage those complexities effectively 3. Involve people in shaping the changes that will affect them and gain their support and buy-in 4. Evaluate the new role of the supervisor as team coach 5. Apply the team concept at the manager and staff level 6. Manage the difficulties newly formed self-directed teams are likely to encounter 7. Evaluate the training required for team members, supervisors, and managers 8. Understand the importance of aligning systems to support the move to a team-based organization 9. Avoid common pitfalls when implementing self-directed teams 10. Involve the union as a partner in the process Course Format and Results This course provides manufacturing and service sector attendees with a specific and comprehensive step-by-step process for designing and implementing self-directed teams which can be adapted to meet individual organizational situations. Supporting this step-by-step process are various tools, techniques and strategies geared specifically toward the manufacturing or service sector depending on the course. Some of these resources include a readiness assessment instrument, directions for organizing a top-level steering committee and area design teams, suggestions on how to deal with the changing roles of managers and supervisors, an outline for team skills training and a systematic start-up process for newly formed teams. Videos, practical exercises, a case study, questionnaires, break out groups and lectures will be used throughout this course. Practical Results At the conclusion of the course, attendees will be asked to develop an action plan to implement when they return to work and will share their plans with the class. Instructors Service: James Rollo and Janie Payne Manufacturing: Ron Mitchell and Tim Hutzel Dates and Locations Manufacturing: August 10-12, Cincinnati, Tim Hutzel Service: May 18-20, Kansas City, James Rollo DESIGNING ALTERNATIVE COMPENSATION SYSTEMS Non-member $995 Member $905 Course Description The new workplace requires new reward systems which support teamwork, innovation and flexibility. No major change system will work if the reinforcement system is not also changed. This course provides attendees with a background in motivation theory and describes new compensation approaches such as term-based pay, competency-based pay and other reward systems. Using case studies and group exercises, this three-day course gives participants an opportunity to apply their learning and develop application strategies appropriate for their organizations. Who Should Attend This course is designed for team facilitators, quality managers, internal consultants, human resource professionals and any managers working to install reward systems to support new work environments. Course Attendees Will Learn How To 1. Understand both intrinsic and extrinsic motivational theories that drive behavior 2. Identify strategically aligned reward systems 3. Review those systems that block cohesiveness in teams and inhibit quality and flexibility in the workplace 4. Explore alternative approaches that support either the individual or the team 5. Develop a process to design a reward program for a specific organization Course Format and Results Through lectures, group discussions, exercises and case studies, participants will actively explore alternatives appropriate for their organizations. Class attendees will be assigned to different teams throughout the course to facilitate the learning process and to learn from others facing issues similar to their own. Instructors Dana Owens and Greg Limoges Dates and Locations January 31-February 2, Amelia Island, FL May 4-6, San Antonio August 17-19, Philadelphia TEAM REWARDS AND RECOGNITION Non-member $695 Member $625 Course Description Attendees in this two-day course will learn how to design and implement a team reward and recognition system in order to promote quality and participation in their organizations. Participants will learn how to conduct team evaluations and to use reward, recognition and communication strategies to keep teams motivated, focused and effective. Course attendees will learn how the combination of these strategies guarantees the successful promotion of quality and participation throughout their organizations. Who Should Attend This course is designed for anyone interested in effectively using rewards and recognition strategies within their organization, particularly facilitators, employee involvement coordinators, human resource managers and quality administrators. Course Attendees Will Learn How To 1. Develop reward and recognition systems 2. Recognize the motivational impact of various reward and recognition strategies 3. Relate to the new breed of employees in today's changing organization and assess their needs in terms of rewards and recognition 4. Evaluate team accomplishments 5. Apply principles for developing a successful reward and recognition strategy to a case study and to their organizations' current issues 6. Understand the link between team reward and recognition strategies and human resource systems 7. Learn the difference between reward and recognition in individual versus team-based environments Course Format This course uses interactive lectures, discussions, and group exercises to convey the power of reward and recognition programs. Practical Results Course attendees will take back to their companies the knowledge of how to develop their own effective reward and recognition system to help motivate their employees and create a more effective organization. Instructors Cindy Kane and Gail Morgenstern Dates and Locations May 11-12, Cincinnati, Gail Morgenstern July 14-15, Baltimore, Cindy Kane By PHONE: If you are charging your registration, you may register by telephone simply by calling the Education Department at 1-800-733-3310 or (513) 381-1959, M-F, 9AM - 5PM (Eastern Time). Have the charge card you will be using and the expiration date handy. 2. By FAX: You may FAX the enclosed Registration Form, charge information or a purchase order, by dialing (513) 381-0070. You are responsible for calling back to confirm receipt. 3. By MAIL: Send the enclosed Registration Form along with your check, money order, or purchase order (Payable to AQP with U.S. funds only) to: AQP Educational Department 801-B West 8th Street, Suite 501 Cincinnati, OH 45203 Early registration is advised, as registrations are confirmed in the order received. Substitutions: If a substitution is necessary, please notify the AQP Education Department. The appropriate member or non-member rate will be applied to the substitute. Cancellations: These must be made in writing or by FAX and confirmed through the Education Department.* Special Hotel Rates: AQP reserves a block of rooms at the course-site hotel at a special group rate. Details are included with course registration confirmation or you may contact the AQP Education Department for advance information. Register Today Or Call 1-800-733-3310 or (513) 381-1959 For More Information. ______________________________________ *An administrative fee of $100 is assessed on all cancellations. Association for Quality and Participation Registration Form Please print or type. Photocopy for additional registrations. ______________________________________________________________ Name (For course completion certificate)_____________________________________________________ Title____________________________________________________________ Company__________________________________________________________ Address__________________________________________________________ CityStateZIP_____________________________________________________ Telephone Fax If you have a disability and/or special needs, please let us know so that we may facilitate your attendance at the course. 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