W. Edwards Deming's Principles for Quality


1.      Create consistency of purpose for improvement of product and service.

2.      Adopt the new philosophy.

3.      Cease dependence on mass inspection.

4.      End the practice of awarding business on price tag alone.

5.      Improve constantly and forever the system of production and service.

6.      Institute training.

7.      Institute leadership.

8.      Drive out fear.

9.      Break down barriers between staff areas.

10.     Eliminate slogans, exhortations and targets for the workforce.

11.     Eliminate numerical quotas.

12.     Remove barriers to pride of workmanship.

13.     Institute a vigorous program of retraining and education.

14.     Take action to accomplish the transformation.



Provided by Tom Glenn, TQM BBS, 301-585-1164